Sunday, February 19, 2012

Issues with HDR Photo Pro

As you look at most of my photos posted here, you see that they were processed by HDR Photo Pro,  This software is the high priced offering by Everimaging.com.  I like the results of the tome mapping.  The interface is easy to use.  But there is q problem with the software and the support from Everimaging.com.

Everimaging's software license allows installing the software on two cimouteer.  That works great since at home I work on a HP Pavilion desktop machine with 4GB RAM running Windows Vista 64.  On the road, my computer is HP Pavilion Entertainment Laptop with 4GB RAM running Windows 7. 

Everything was running well (except for the occasional "crash to desktop" during file saving).  That was until I purchased a new camera - Canon S95.  I purchased the camera so that i could shoot HDR photos when riding my bicycles, without lugging around one of my D-SLRs.

I prefer to process my photos from RAW.  Most times, I shoot both JPG and RAW at the same time.  HDR Photo Pro did not recognize the Canon CR2 files from the S95.  After some e-mail exchanges (and frustration), Everimaging sent me a trial version of the software which processed the files. 

Once again, the software worked well, for a while.  For some reason, I had to re-install the trial software.  When I did that, I started getting the above error message.  The error comes with BOTH the Vista and Windows 7 machines.  The difference is that with the Vista box, the software crashes to desktop.  With Windows 7 I can "continue" to use the software.

I uninstalled the software, tried to run the original version - same thing.  Back to the trial version - same problem.  It appears there is some registry atrifact that will not allow a clean install of the software.

HDR Photo Pro was released in December 2010.  I purchased my Canon S95 in May 2011.  July 2011 Everimaging sent me the trial version of HDR Photo Pro.  There is still no new version of the software.  I hate to think that i will have to purchase another HDR software (in addition to HDR Photo Pro I own a copy of Photomatix Light) package.

Since I purcahsed my Canon S95, Photomatix Light has released a new version which handles the S95.  Several Topaz Lab plug-ins for photoshop has released new versions.  Other HDR packages have released newer versions.

Everimaging - how about releasing a new version of your flagship software - HDR Photo Pro?

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